Technology
Global technology outage disrupts banks, businesses and flights
A world technology outage on Friday paralyzed industries from travel to finance, but services began to return after several hours of disruption, highlighting the risks related to the worldwide shift to digital, connected technologies.
A software update developed by global cybersecurity firm CrowdStrike (CRWD.O) is believed to have caused systemic issues which have grounded flights, forced some broadcasters to stop broadcasting and left customers without access to services reminiscent of healthcare and banking.
US President Joe Biden has been informed of the failure, a White House official said.
CrowdStrike CEO George Kurtz said on social media platform X that a flaw had been found “in a single content update for Windows hosts” that affected Microsoft (MSFT.O) customers and that a fix was being rolled out. Microsoft said in a while Friday that the problem had been resolved.
“We are deeply saddened by the impact that we have had on customers, on travelers, on everyone affected by this, including our company,” Kurtz told NBC News. “A lot of customers are rebooting the system, and it is coming and it will work,” Kurtz said. “It may take some time for some systems to recover automatically.”
CrowdStrike shares fell 14.5% shortly after Wall Street opened, then recovered losses to fall 8.5%. Its cyber rivals rose, with SentinelOne up 3.6% and Palo Alto Networks up 1.7%. Microsoft fell 0.2%.
“This morning, the Crowdstrike update was responsible for disabling multiple Windows systems worldwide. We are actively working with customers to help them recover,” said Frank Shaw, Microsoft’s chief communications officer, in a post on X.
But whilst businesses and institutions began to revive normal services, experts say the cyber outage exposed the risks of an increasingly online world.
“It’s a very, very uncomfortable illustration of the fragility of the world’s basic internet infrastructure,” said Ciaran Martin, a professor at Oxford University’s Blavatnik School of Government and former head of the U.K.’s National Cyber Security Center. While the underlying problem seemed easy, which must have made it short-lived, its immediate impact was extraordinary, Martin said.
“I’m having trouble imagining a failure of this scale.”
Over the past twenty years, the COVID-19 pandemic has made each governments and businesses increasingly depending on a handful of interconnected technology firms, which explains why one software problem has resonated a lot.
DISRUPTION
Early Friday morning, the biggest US airlines American Airlines (AAL.O), Delta Air Lines (DAL.N) and United Airlines (UAL.O) grounded flights, while other carriers and airports world wide reported delays and disruptions.
Banks and financial services firms in Australia, India and Germany warned customers of disruptions, and traders across all markets reported problems executing trades.
“We are facing the biggest crash in global markets history,” one trader said.
In the UK, booking systems utilized by doctors were offline, in keeping with multiple reports posted on X by medical officials, while Sky News, one among the country’s major news broadcasters, was taken off air and apologised for not with the ability to broadcast live. Manchester United Football Club said on X it needed to postpone a planned ticket launch.
Airports from Los Angeles to Singapore, Hong Kong, Amsterdam and Berlin said some airlines were forced to envision passengers in manually, causing delays.
Government agencies have also been affected. The foreign ministries of the Netherlands and the United Arab Emirates reported some disruptions.
As the day progressed, more and more firms reported a return to normal operations, including Spanish airport operator Aena (AENA.MC), U.S. carriers American Airlines, Frontier and Spirit (SAVE.N), the operator of Dubai International Airport and Australia’s Commonwealth Bank (CBA.AX).
U.S. Transportation Secretary Pete Buttigieg said the transportation system appears to be working, and the hope is that by Saturday every little thing can be back to normal. He added that the Federal Aviation Administration doesn’t look like affected.
Technology
Flipkart co-founder Binny Bansal is leaving PhonePe’s board
Flipkart co-founder Binny Bansal has stepped down three-quarters from PhonePe’s board after making an identical move on the e-commerce giant.
Bengaluru-based PhonePe said it has appointed Manish Sabharwal, executive director at recruitment and human resources firm Teamlease, as an independent director and chairman of the audit committee.
Bansal played a key role in Flipkart’s acquisition of PhonePe in 2016 and has since served on the fintech’s board. The Walmart-backed startup, which operates India’s hottest mobile payment app, spun off from Flipkart in 2022 and was valued at $12 billion in funding rounds that raised about $850 million last 12 months.
Bansal still holds about 1% of PhonePe. Neither party explained why they were leaving the board.
“I would like to express my heartfelt gratitude to Binny Bansal for being one of the first and staunchest supporters of PhonePe,” Sameer Nigam, co-founder and CEO of PhonePe, said in a press release. His lively involvement, strategic advice and private mentoring have profoundly enriched our discussions. We will miss Binny!”
Technology
The company is currently developing washing machines for humans
Forget about cold baths. Washing machines for people may soon be a brand new solution.
According to at least one Japanese the oldest newspapersOsaka-based shower head maker Science has developed a cockpit-shaped device that fills with water when a bather sits on a seat in the center and measures an individual’s heart rate and other biological data using sensors to make sure the temperature is good. “It also projects images onto the inside of the transparent cover to make the person feel refreshed,” the power says.
The device, dubbed “Mirai Ningen Sentakuki” (the human washing machine of the longer term), may never go on sale. Indeed, for now the company’s plans are limited to the Osaka trade fair in April, where as much as eight people will have the option to experience a 15-minute “wash and dry” every day after first booking.
Apparently a version for home use is within the works.
Technology
Zepto raises another $350 million amid retail upheaval in India
Zepto has secured $350 million in latest financing, its third round of financing in six months, because the Indian high-speed trading startup strengthens its position against competitors ahead of a planned public offering next yr.
Indian family offices, high-net-worth individuals and asset manager Motilal Oswal invested in the round, maintaining Zepto’s $5 billion valuation. Motilal co-founder Raamdeo Agrawal, family offices Mankind Pharma, RP-Sanjiv Goenka, Cello, Haldiram’s, Sekhsaria and Kalyan, in addition to stars Amitabh Bachchan and Sachin Tendulkar are amongst those backing the brand new enterprise, which is India’s largest fully national primary round.
The funding push comes as Zepto rushes so as to add Indian investors to its capitalization table, with foreign ownership now exceeding two-thirds. TechCrunch first reported on the brand new round’s deliberations last month. The Mumbai-based startup has raised over $1.35 billion since June.
Fast commerce sales – delivering groceries and other items to customers’ doors in 10 minutes – will exceed $6 billion this yr in India. Morgan Stanley predicts that this market shall be value $42 billion by 2030, accounting for 18.4% of total e-commerce and a pair of.5% of retail sales. These strong growth prospects have forced established players including Flipkart, Myntra and Nykaa to cut back delivery times as they lose touch with specialized delivery apps.
While high-speed commerce has not taken off in many of the world, the model seems to work particularly well in India, where unorganized retail stores are ever-present.
High-speed trading platforms are creating “parallel trading for consumers seeking convenience” in India, Morgan Stanley wrote in a note this month.
Zepto and its rivals – Zomato-owned Blinkit, Swiggy-owned Instamart and Tata-owned BigBasket – currently operate on lower margins than traditional retail, and Morgan Stanley expects market leaders to realize contribution margins of 7-8% and adjusted EBITDA margins to greater than 5% by 2030. (Zepto currently spends about 35 million dollars monthly).
An investor presentation reviewed by TechCrunch shows that Zepto, which handles greater than 7 million total orders every day in greater than 17 cities, is heading in the right direction to realize annual sales of $2 billion. It anticipates 150% growth over the following 12 months, CEO Aadit Palicha told investors in August. The startup plans to go public in India next yr.
However, the rapid growth of high-speed trading has had a devastating impact on the mom-and-pop stores that dot hundreds of Indian cities, towns and villages.
According to the All India Federation of Consumer Products Distributors, about 200,000 local stores closed last yr, with 90,000 in major cities where high-speed trading is more prevalent.
The federation has warned that without regulatory intervention, more local shops shall be vulnerable to closure as fast trading platforms prioritize growth over sustainable practices.
Zepto said it has created job opportunities for tons of of hundreds of gig employees. “From day one, our vision has been to play a small role in nation building, create millions of jobs and offer better services to Indian consumers,” Palicha said in an announcement.
Regulatory challenges arise. Unless an e-commerce company is a majority shareholder of an Indian company or person, current regulations prevent it from operating on a listing model. Fast trading corporations don’t currently follow these rules.
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