Technology
How VanMoof’s new owners plan to win back their old customers
When VanMoof filed for bankruptcy last 12 months, it left some 5,000 customers who had ordered e-bikes within the lurch. Now VanMoof is under new management, and the corporate’s current owners are courting those self same customers by offering them a €1,000 discount on a new bike.
It’s an audacious strategy, based on the belief that stranded customers will love VanMoof bikes a lot that they may spend several thousand euros more on them.
Before the corporate went bankrupt, VanMoof asked customers to pay almost all the amount after they pre-ordered, in a move intended to provide the startup with working capital, which also resulted in long waits for delivery. The bikes cost between 2,300 and a pair of,500 euros, depending on the model and 12 months.
Today’s models – full size S5 with 27.5-inch wheels and a straight frame, in addition to smaller A5 with 24-inch wheels and a step-through frame – costs €3,298. This signifies that customers who want to make the most of this discount can have to pay one other €2,298 on top of what they already paid for the undelivered e-bike. In simpler terms, they’d have spent a complete of close to €5,600 on a single VanMoof bike.
“Of course it’s not a complete solution. We’re very aware of that,” Eliott Wertheimer, VanMoof’s co-CEO, told TechCrunch. “We see it as a gesture to help people get back on the road who still believe in (VanMoof).”
By the time VanMoof filed for bankruptcy in July 2023, it had raised nearly $200 million in enterprise capital and built a cult following with its vision of sleek, stylish, uncluttered e-bikes designed from start to finish and controlled by an integrated app. The style was there, however the startup lacked execution. Using custom parts meant the bikes often broke down, and replacing those parts in a timely manner was difficult, especially with out a solid service network. According to Wertheimer, the corporate also used the VC money to artificially lower prices in a way that quickly became unsustainable.
Lavoie, a division of McLaren Applied that was founded in 2022 to construct electric scooters, acquired VanMoof in August 2023. Since then, Lavoie has worked to reestablish VanMoof’s supply chain and create a broad service network throughout Europe and parts of the United States; revitalize VanMoof’s tech ecosystem, including its app and website; and redesign VanMoof’s core products. In other words, today VanMoof claims to offer more reliable, repairable e-bikes which have undergone McLaren’s design testing and iteration process.
“We’ve already gone through a restructuring, we’ve already gone through a restart. We’re starting to figure out how to reestablish the brand and get it going again,” Wertheimer said. “A constant consideration throughout this journey has been, what can we do for the people who haven’t gotten their bikes?”
The answer, apparently, is to try to lure customers with discounts slightly than give them their money back, since that cash is tied up in bankruptcy proceedings. Wertheimer told TechCrunch that the cash customers used to pay for their bikes, in addition to the bikes themselves, are a part of the bankruptcy estate, which is being managed by trustees within the Netherlands. That means Lavoie has no access to those funds.
“Anything we could do to support people who didn’t get bikes from the old company will have to come out of our own pockets,” Wertheimer said, noting that €1,000 is essentially the most Lavoie can afford “without putting our existence at risk.”
Wertheimer also noted that the bankruptcy process is ongoing, and customers can still receive partial refunds once it’s complete. Although given the likely long line of secured creditors and priority unsecured creditors ahead of those customers (not to mention the legal costs related to the bankruptcy process), customers probably shouldn’t hold their breath.
People who want to make the most of the discount can apply for it Herebut be prepared for a slightly convoluted process.
When Lavoie took over VanMoof, he couldn’t access the corporate’s customer orders due to a mixture of a chaotic back office and data-sharing restrictions stemming from the European GDPR. That means customers who want to claim their discount can have to contact VanMoof directly and supply documentation to prove they placed an order.
They will even have to undergo the entire strategy of trying to get the cash back from their bank via chargeback, in the event that they haven’t already. VanMoof will only provide discounts to individuals who can prove they’ve tried and failed to get their money back this fashion.
Those who take all of the steps and make a purchase order have until December 31, 2027 to make the most of the discount.
It’s unclear whether VanMoof’s strategy can pay off. One thing is needless to say: The startup’s future will depend on its ability to regain customer trust and deliver on its guarantees. Customers can have to determine whether the allure of a horny, redesigned e-bike is definitely worth the price and energy, or whether past failures will keep them away for good.
Technology
Flipkart co-founder Binny Bansal is leaving PhonePe’s board
Flipkart co-founder Binny Bansal has stepped down three-quarters from PhonePe’s board after making an identical move on the e-commerce giant.
Bengaluru-based PhonePe said it has appointed Manish Sabharwal, executive director at recruitment and human resources firm Teamlease, as an independent director and chairman of the audit committee.
Bansal played a key role in Flipkart’s acquisition of PhonePe in 2016 and has since served on the fintech’s board. The Walmart-backed startup, which operates India’s hottest mobile payment app, spun off from Flipkart in 2022 and was valued at $12 billion in funding rounds that raised about $850 million last 12 months.
Bansal still holds about 1% of PhonePe. Neither party explained why they were leaving the board.
“I would like to express my heartfelt gratitude to Binny Bansal for being one of the first and staunchest supporters of PhonePe,” Sameer Nigam, co-founder and CEO of PhonePe, said in a press release. His lively involvement, strategic advice and private mentoring have profoundly enriched our discussions. We will miss Binny!”
Technology
The company is currently developing washing machines for humans
Forget about cold baths. Washing machines for people may soon be a brand new solution.
According to at least one Japanese the oldest newspapersOsaka-based shower head maker Science has developed a cockpit-shaped device that fills with water when a bather sits on a seat in the center and measures an individual’s heart rate and other biological data using sensors to make sure the temperature is good. “It also projects images onto the inside of the transparent cover to make the person feel refreshed,” the power says.
The device, dubbed “Mirai Ningen Sentakuki” (the human washing machine of the longer term), may never go on sale. Indeed, for now the company’s plans are limited to the Osaka trade fair in April, where as much as eight people will have the option to experience a 15-minute “wash and dry” every day after first booking.
Apparently a version for home use is within the works.
Technology
Zepto raises another $350 million amid retail upheaval in India
Zepto has secured $350 million in latest financing, its third round of financing in six months, because the Indian high-speed trading startup strengthens its position against competitors ahead of a planned public offering next yr.
Indian family offices, high-net-worth individuals and asset manager Motilal Oswal invested in the round, maintaining Zepto’s $5 billion valuation. Motilal co-founder Raamdeo Agrawal, family offices Mankind Pharma, RP-Sanjiv Goenka, Cello, Haldiram’s, Sekhsaria and Kalyan, in addition to stars Amitabh Bachchan and Sachin Tendulkar are amongst those backing the brand new enterprise, which is India’s largest fully national primary round.
The funding push comes as Zepto rushes so as to add Indian investors to its capitalization table, with foreign ownership now exceeding two-thirds. TechCrunch first reported on the brand new round’s deliberations last month. The Mumbai-based startup has raised over $1.35 billion since June.
Fast commerce sales – delivering groceries and other items to customers’ doors in 10 minutes – will exceed $6 billion this yr in India. Morgan Stanley predicts that this market shall be value $42 billion by 2030, accounting for 18.4% of total e-commerce and a pair of.5% of retail sales. These strong growth prospects have forced established players including Flipkart, Myntra and Nykaa to cut back delivery times as they lose touch with specialized delivery apps.
While high-speed commerce has not taken off in many of the world, the model seems to work particularly well in India, where unorganized retail stores are ever-present.
High-speed trading platforms are creating “parallel trading for consumers seeking convenience” in India, Morgan Stanley wrote in a note this month.
Zepto and its rivals – Zomato-owned Blinkit, Swiggy-owned Instamart and Tata-owned BigBasket – currently operate on lower margins than traditional retail, and Morgan Stanley expects market leaders to realize contribution margins of 7-8% and adjusted EBITDA margins to greater than 5% by 2030. (Zepto currently spends about 35 million dollars monthly).
An investor presentation reviewed by TechCrunch shows that Zepto, which handles greater than 7 million total orders every day in greater than 17 cities, is heading in the right direction to realize annual sales of $2 billion. It anticipates 150% growth over the following 12 months, CEO Aadit Palicha told investors in August. The startup plans to go public in India next yr.
However, the rapid growth of high-speed trading has had a devastating impact on the mom-and-pop stores that dot hundreds of Indian cities, towns and villages.
According to the All India Federation of Consumer Products Distributors, about 200,000 local stores closed last yr, with 90,000 in major cities where high-speed trading is more prevalent.
The federation has warned that without regulatory intervention, more local shops shall be vulnerable to closure as fast trading platforms prioritize growth over sustainable practices.
Zepto said it has created job opportunities for tons of of hundreds of gig employees. “From day one, our vision has been to play a small role in nation building, create millions of jobs and offer better services to Indian consumers,” Palicha said in an announcement.
Regulatory challenges arise. Unless an e-commerce company is a majority shareholder of an Indian company or person, current regulations prevent it from operating on a listing model. Fast trading corporations don’t currently follow these rules.
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