Travel
Airlines will now be required to provide automatic cash refunds for canceled and delayed flights
The Biden administration issued final rules Wednesday that require airlines to robotically pay cash refunds for things like delayed flights and higher disclose baggage or cancellation fees.
The Department of Transport said airlines would be required to provide automatic cash refunds inside days for canceled flights and “significant” delays.
Under current regulations, airlines determine how long a delay must last before refunds are triggered. The administration removes this leeway by defining a major delay as lasting a minimum of three hours for domestic flights and six hours for international flights.
Airlines will still be able to offer one other flight or travel credit as an alternative, but consumers will be able to decline the offer.
This rule will also apply to refunds for checked baggage if the bags is just not delivered inside 12 hours for domestic flights or 15-30 hours for international flights. It will also apply to seat selection or web connection fees if the airline doesn’t provide the service.
Complaints about refunds have skyrocketed in the course of the Covid-19 pandemic as airlines canceled flights, and even after they didn’t, many individuals didn’t feel protected sharing a plane cabin with other passengers.
Airlines for America, a trade group for large U.S. carriers, noted that the variety of refund complaints filed with the Department of Transportation has dropped sharply since mid-2020. A spokesman for the group said the airlines “offer a range of options – including fully refundable fares – to make air travel more accessible and help customers choose the tickets that best suit their needs.”
The group said the 11 largest U.S. airlines returned $43 billion to customers between 2020 and 2023.
The Department of Transportation has issued a separate rule requiring airlines and ticketing agents to disclose upfront fees for checked and carry-on baggage, and for cancellations or changes to reservations. On airline web sites, fees must be visible the primary time you see the worth and flight schedule.
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The rule will also oblige airlines to inform passengers that they’ve a guaranteed seat for which they do not need to pay extra, even though it doesn’t prohibit airlines from charging fees for choosing certain seats. Many airlines now charge extra for certain seats, including seats in exit rows and near the front of the cabin.
The agency said the rule would save consumers greater than $500 million a 12 months.
Airlines for America said its members “offer consumers transparency and choice” from the primary search.
The recent rules will apply for the following two years. They are a part of a broad administration attack on what President Joe Biden calls “junk fees.” Last week, Transportation Secretary Pete Buttigieg announced that his department would allow state officials in 15 states to help implement federal airline consumer protection laws.
Travel
Spirit Airlines files for bankruptcy amid surge in holiday travel
Spirit Airlines, recognized for influencing cost-effective travel and reworking the market, has filed for bankruptcy protection amid consecutive years of losses, a failed merger, growing competition and changing customer demands.
This week, the airline announced that an “orderly” petition has been filed with the U.S. Bankruptcy Court for the Southern District of New York as a part of a “restructuring support agreement” as a part of the statement. Spirit says that while the corporate is working to restructure its debt, it should proceed operations through the holiday season and into 2025.
“Spirit expects to continue its operations in the normal course throughout the planned and streamlined Chapter 11 (bankruptcy) process,” the airline said in an announcement. “Guests can continue to book and fly without interruption and use all tickets, points and loyalty points as normal.”
Additionally, the brand new filing won’t impact worker salaries and advantages.
While this term may sound scary, Spirit isn’t the one US airline to declare bankruptcy. Major competitors corresponding to American Airlines, United and Delta Airlines have filed for bankruptcy over the past 25 years. Just as other carriers have emerged stronger since filing for bankruptcy, Spirit President and CEO Ted Christie hopes to do the identical. The airline’s CEO asserts that restocking the airline and negotiating with creditors will allow Spirit to enter the brand new yr with less debt and greater financial flexibility, which can position “Spirit for long-term success and accelerate investment, providing guests with a better travel experience and greater value.” .
In open letter to Spirit gueststhe corporate assured travelers of what was to come back.
“We’re still flying, so no need for FOMO! You can continue to rely on Spirit for great quality and excellent service,” the airline wrote on Xwith a link to the open letter that read: “The most important thing to know is that you (customers) can continue to book and fly now and in the future. We also want to assure you that you can use all tickets, credits and loyalty points as normal. You can continue to take advantage of our Free Spirit loyalty program, Saver$ Club bonuses and credit card terms and conditions. Our amazing team members are here to offer you excellent service and an exceptional experience. We expect to complete this process in the first quarter of 2025 and be even better positioned to deliver the best value in the sky.”
Travel
Green Book Global launches road trip planner to provide inclusive options for Black travelers
Building on the success of the primary and only Black travel booking and review platform, Green Book Global is expanding its services with the brand new Road Trip Planner app feature.
WITH Global Green Paper already recognized as a contemporary interactive guide for black travelers, the corporate has now added a feature to help plan safer and more enjoyable trips across the US. Launched on a redesigned mobile app (available on iOS and Android) and accessible via an internet app, this recent Road Trip Planner tool is powered by community insights and data.
“Our mission has always been to provide Black travelers with information that fosters a safer and more inclusive travel environment,” Lawrence Phillips, founder and CEO of Green Book Global, he said . “With Road Trip Planner, we turn our community’s collective experience into a robust tool that maps the most effective routes and areas to avoid based on historical and up to date data.
“It’s greater than only a planning tool. This is a brand new level of safety for our community,” he added.
Named after , which provided travel suggestions for African Americans traveling in Jim Crow America from 1936 to 1966, Green Book Global is a contemporary app and interactive guide designed to help Black travelers within the twenty first century. Using hundreds of reviews generated by Black users, the app will help users plan safer trips by identifying optimal routes and avoiding areas known to be inhospitable or potentially dangerous.
“Our goal is to provide information so that Black travelers can make a very personal decision about where they want to go,” Phillips said.
According to Green Book Global, the friendliest U.S. destinations for black travelers include Atlanta, Houston, Baltimore, Washington, Charlotte and Chicago. The platform also offers a world destination search tool, with recommendations for various destinations similar to Kenya, Slovenia and Argentina.
Phillips points out that the brand new Planner tool allows drivers to select the “Avoid City” option to avoid cities at sunset and robotically re-route them.
“Our community rates cities on a five-star scale for traveling as a black person, and cities receive an overall rating,” he explains. “Green means the safest and friendliest destination, yellow means average and red means needs improvement. The color red signifies a city where black travelers generally didn’t feel protected or welcome, and should even signify a former sunset city.
The study also revealed some unexpected findings about cities which may be predominantly white but have small but powerful black populations.
“Portland, Maine was a big surprise,” Phillips says. “Although Maine is one of the whitest states in America, with a Black population of almost 2%, the city of Portland is almost 10% Black. It was amazing. Delicious food, lots of attractions and a nice atmosphere.”
Travel
New York Mayor Eric Adams signs the Safe Hotels Act despite industry protests
New York Mayor Eric Adams is was met with a pointy response from the hotel and catering industry after signing the controversial Safe Hotels Act, reports.
The laws requires hotels in the city’s five boroughs to acquire business licenses. Also often called “Introduction. 0991”, the law opens up space for more stringent safety, staffing, cleansing and licensing standards to make sure the protection of employees and visitors.
“Our top priority from day one has been keeping people safe, and that includes protecting employees and tourists at our city’s hotels,” Adams said. “That’s why we’re expanding protections for the working-class New Yorkers who run our hotels and the guests who use them. The Safe Hotels Act ensures our hotels are safe, healthy and clean so the tourism industry can thrive and create jobs. This is a victory for working people, the tourism and hospitality industry, and all New Yorkers.”
The bill, sponsored by City Council member Julie Menin, was amended twice before it was passed and drew criticism from industry groups including the Asian American Hotel Owners Association (AAHOA) and the American Hotel and Lodging Association. AAHOA President Miraj Patel says the recent law sheds light on issues that actually concern hoteliers.
“While we acknowledge the passage of the Safe Hotels Act and its attempt to accommodate smaller properties, this change still fails to address our broader concerns,” Patel said. “Hoteliers of all sizes deserve flexibility in managing their operations. The unintended consequences of the bill will disproportionately impact minority-owned businesses, stifling entrepreneurship and innovation in the hospitality industry.”
With nearly 800 hotels in municipalities, all will now should be licensed by the Department of Consumer and Worker Protection (DCWP), in accordance with . As crime increases in the city, hotels will likely be required to employ front desk and housekeeping staff over contract employees, in addition to have emergency buttons for workers in case of dangerous situations.
Under the DCWP, 45,000 businesses in New York are licensed, excluding hotels. Menin, a former DCWP commissioner, said it’s one among the few industries without regulation.
“There are many cases where hotel workers, mostly women, experience real sexual violence,” Menin said. “It also protects guests because ultimately we don’t want guests to come to our great city and have an experience in one of these crappy hotels… This is important because it’s a public safety issue. There have been 39 murders in hotels in recent years.”
Thirty-four of the council’s 51 members signed the bill, but the industry says the recent regulations will result in job losses and room rate increases, leading to an absence of tourists visiting the Big Apple.
“Hotels are now safe,” said New York Hotel Association President and CEO Vijay Dandapani. “New York has the best, cleanest and safest hotels in the country, if not the world. It’s an innovation center. We are the center of ideas. So to say that our hotels are not safe is a travesty.”
Over the past five years, the New York Police Department has filed greater than 14,000 complaints about crimes committed at hotels and motels.
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