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After selling Drift, former HubSpot executive launches artificial intelligence for customer success managers

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Elias Torres has achieved rather a lot for someone who immigrated to the United States from Nicaragua on the age of 17 without knowing English. He served as vp of engineering at HubSpot and later co-founded Drift, an organization that sold to Vista Equity in 2021 for roughly $1.2 billion.

“It’s very rare to get this far, but I’m not done yet,” Torres told TechCrunch.

About a yr ago, Torres (pictured above) founded Agency, an AI startup focused on automating tasks traditionally performed by customer success managers (CSMs). These specialists provide personalized support to users of complex B2B software, from implementation and training to the sale of latest features.

On Wednesday, the Agency comes out of hiding and proclaims that it has raised a $12 million seed round led by Sequoia and HubSpot Ventures.

The idea for the Agency was born when Torres began consulting for OpenAI in early 2023. The creator of ChatGPT asked Torres to assist develop AI solutions for a few of its enterprise clients, including the NBA and LiveNation. While completing this project, it occurred to Torres that firms may benefit from the assistance of AI-powered customer success managers.

He was encouraged to construct a startup around this idea when he met Brian Halligan, co-founder and executive chairman of HubSpot. “We were working on a CRM system together at HubSpot, and he said to me, ‘Let’s build something great together again,’” Torres said of the conversation with Halligan. (Halligan joined the Agency’s board of directors.)

Shortly after meeting Halligan, Torres reached out to Sequoia partner Patrick Grady, who had previously invested in Drift. Grady immediately liked the thought.

“Great CSMs are hard to hire. Great CSMs are hard to scale,” Grady told TechCrunch. “If you have a product that can do a lot of the work on their behalf and you can scale your company without having to hire an army of CSMs. It’s quite useful.”

An agency can save time on a customer success manager’s job by handling tasks similar to planning, follow-up, note-taking, client onboarding, and meeting preparation.

Torres explained that the Agency’s AI deeply understands each customer based on emails, CRM data, chat messages and phone calls, allowing it to anticipate a customer’s needs at any given moment.

“It’s something we’ve dreamed about for a long time,” he said, adding that it was the goal of Salesforce, a CRM he helped construct at HubSpot and Drift, which built personalized conversations for salespeople. “We didn’t have the technology to do this until now.”

The company’s product is currently being tested with firms including HeyGen and is accessible in an invitation-only beta version for customer success professionals.

While Agency currently faces little direct competition, one other function within the sales and marketing organization, the sales development representative, is facing disruption from dozens of AI-based solutions.

“I don’t know anyone else who wants to pursue this market,” Sequoia’s Grady said. “I hope people don’t discover it for a while and have some space to run.”

This article was originally published on : techcrunch.com
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Wiz acquires Dazz for $450 million to expand cybersecurity platform

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Wizardone of the talked about names within the cybersecurity world, is making a major acquisition to expand its reach of cloud security products, especially amongst developers. This is buying Dazzlespecialist in solving security problems and risk management. Sources say the deal is valued at $450 million, which incorporates money and stock.

This is a leap within the startup’s latest round of funding. In July, we reported that Dazz had raised $50 million at a post-money valuation of just below $400 million.

Remediation and posture management – two areas of focus for Dazz – are key services within the cybersecurity market that Wiz hasn’t sorted in addition to it wanted.

“Dazz is a leader in this market, with the best talent and the best customers, which fits perfectly into the company culture,” Assaf Rappaport, CEO of Wiz, said in an interview.

Remediation, which refers to helping you understand and resolve vulnerabilities, shapes how an enterprise actually handles the various vulnerability alerts it could receive from the network. Posture management is a more preventive product: it allows a company to higher understand the scale, shape and performance of its network from a perspective, allowing it to construct higher security services around it.

Dazz will proceed to operate as a separate entity while it’s integrated into the larger Wiz stack. Wiz has made a reputation for itself as a “one-stop shop,” and Rappaport said the integrated offering will proceed to be a core a part of it.

He believes this contrasts with what number of other SaaS corporations are built. In the safety industry, there are, Rappaport said, “a lot of Frankenstein mashups where companies prioritize revenue over building a single technology stack that actually works as a platform.” It could be assumed that integration is much more necessary in cybersecurity than in other areas of enterprise IT.

Wiz and Dazz already had an in depth relationship before this deal. Merat Bahat — the CEO who co-founded Dazz with Tomer Schwartz and Yuval Ofir (CTO and VP of R&D, respectively) — worked closely with Assaf Rappaport at Microsoft, which acquired his previous startup Adallom.

After Rappaport left to found Wiz together with his former Adallom co-founders, CTO Ami Luttwak, VP of Product Yinon Costica and VP of R&D Roy Reznik, Bahat was one in all the primary investors. Similarly, when Bahat founded Dazz, Assaf was a small investor in it.

The connection goes deeper than work colleagues. Bahat and Rappaport are also close friends, and she or he was the second family of Mickey, Rappaport’s beloved dog, referred to as Chief Dog Officer Wiz (together with LinkedIn profile). Once the deal was done, the 2 faced two very sad events: each Bahat and Mika’s mother died.

“We hope for a new chapter of positivity,” Bahat said. The cycle of life does indeed proceed.

Rumors of this takeover began to appear earlier this month; Rappaport confirmed that they then began talking seriously.

But that is not the one M&A conversation Wiz has gotten involved in. Earlier this 12 months, Google tried to buy Wiz itself for $23 billion to construct a major cybersecurity business. Wiz walked away from the deal, which might have been the biggest in Google’s history, partly because Rappaport believed Wiz could turn into a fair larger company by itself terms. And that is what this agreement goals to do.

This acquisition is a test for Wiz, which earlier this 12 months filled its coffers with $1 billion solely for M&A purposes (it has raised almost $2 billion in total, and we hear the subsequent round will close in just a few weeks). . Other offers included purchasing Gem security for $350 million, but Dazz is its largest acquisition ever.

More mergers and acquisitions could also be coming. “We believe next year will be an acquisition year for us,” Rappaport said.

In an interview with TC, Luttwak said that one in all Wiz’s priorities now’s to create more tools for developers that have in mind what they need to do their jobs.

Enterprises have made significant investments in cloud services to speed up operations and make their IT more agile, but this shift has include a significantly modified security profile for these organizations: network and data architectures are more complex and attack surfaces are larger, creating opportunities for malicious hackers to find ways to to hack into these systems. Artificial intelligence makes all of this far more difficult when it comes to malicious attackers. (It’s also a chance: the brand new generation of tools for our defense relies on artificial intelligence.)

Wiz’s unique selling point is its all-in-one approach. Drawing data from AWS, Azure, Google Cloud and other cloud environments, Wiz scans applications, data and network processes for security risk aspects and provides its users with a series of detailed views to understand where these threats occur, offering over a dozen products covering the areas, corresponding to code security, container environment security, and provide chain security, in addition to quite a few partner integrations for those working with other vendors (or to enable features that Wiz doesn’t offer directly).

Indeed, Wiz offered some extent of repair to help prioritize and fix problems, but as Luttwak said, the Dazz product is solely higher.

“We now have a platform that actually provides a 360-degree view of risk across infrastructure and applications,” he said. “Dazz is a leader in attack surface management, the ability to collect vulnerability signals from the application layer across the entire stack and build the most incredible context that allows you to trace the situation back to engineers to help with remediation.”

For Dazz’s part, once I interviewed Bahat in July 2024, when Dazz raised $50 million at a $350 million valuation, she extolled the virtues of constructing strong solutions and this week said the third quarter was “amazing.”

“But market dynamics are what trigger these types of transactions,” she said. She confirmed that Dazz had also received takeover offers from other corporations. “If you think about the customers and joint customers that we have with Wiz, it makes sense for them to have it on one platform.”

And a few of Dazz’s competitors are still going it alone: ​​Cyera, like Dazz, an authority in attack surface management, just yesterday announced a rise of $300 million at a valuation of $5 billion (which confirms our information). But what’s going to he do with this money? Make acquisitions, after all.

Wiz says it currently has annual recurring revenue of $500 million (it has a goal of $1 billion ARR next 12 months) and has greater than 45% of its Fortune 100 customers. Dazz said ARR is within the tens of hundreds of thousands of dollars and currently growing 500% on a customer base of roughly 100 organizations.

This article was originally published on : techcrunch.com
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Department of Justice: Google must sell Chrome to end its monopoly

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Google corporate logo hangs outside the Google Germany offices

The U.S. Department of Justice argued Wednesday that Google should sell its Chrome browser as part of a countermeasure to break the corporate’s illegal monopoly on online search, according to a filing with the Justice Department. United States District Court for the District of Columbia. If the answer proposed by the Department of Justice is approved, Google won’t have the option to re-enter the search marketplace for five years.

Ultimately, it’ll be District Court Judge Amit Mehta who will determine what the ultimate punishment for Google might be. This decision could fundamentally change one of the most important firms on the planet and alter the structure of the Internet as we understand it. This phase of the method is anticipated to begin sometime in 2025.

In August, Judge Mehta ruled that Google constituted an illegal monopoly since it abused its power within the search industry. The judge also questioned Google’s control over various web gateways and the corporate’s payments to third parties to maintain its status because the default search engine.

The Department of Justice’s latest filing says Google’s ownership of Android and Chrome, that are key distribution channels for its search business, poses a “significant challenge” to remediation to ensure a competitive search market.

The Justice Department has proposed other remedies to address the search engine giant’s monopoly, including Google spinning off its Android mobile operating system. The filing indicated that Google and other partners may oppose the spin-off and suggested stringent countermeasures, including ending the use of Android to the detriment of search engine competitors. The Department of Justice has suggested that if Google doesn’t impose restrictions on Android, it must be forced to sell it.

Prosecutors also argued that the corporate must be barred from stepping into exclusionary third-party agreements with browser or phone firms, resembling Google’s agreement with Apple to be the default search engine on all Apple products.

The Justice Department also argued that Google should license its search data, together with ad click data, to competitors.

Additionally, the Department of Justice also set conditions prohibiting Google from re-entering the browser market five years after the spin-off of Chrome. Additionally, it also proposed that after the sale of Chrome, Google mustn’t acquire or own any competing ad text search engine, query-based AI product, or ad technology. Moreover, the document identifies provisions that allow publishers to opt out of Google using their data to train artificial intelligence models.

If the court accepts these measures, Google will face a serious setback as a competitor to OpenAI, Microsoft and Anthropic in AI technology.

Google’s answer

In response, Google said the Department of Justice’s latest filing constitutes a “radical interventionist program” that may harm U.S. residents and the country’s technological prowess on the planet.

“The Department of Justice’s wildly overblown proposal goes far beyond the Court’s decision. “It would destroy the entire range of Google products – even beyond search – that people love and find useful in their everyday lives,” said Google’s president of global affairs and chief legal officer Kent Walker. blog post.

Walker made additional arguments that the proposal would threaten user security and privacy, degrade the standard of the Chrome and Android browsers, and harm services resembling Mozilla Firefox, which depends upon Google’s search engine.

He added that if the proposal is adopted, it could make it tougher for people to access Google search. Moreover, it could hurt the corporate’s prospects within the AI ​​race.

“The Justice Department’s approach would lead to unprecedented government overreach that would harm American consumers, developers and small businesses and threaten America’s global economic and technological leadership at precisely the moment when it is needed most,” he said.

The company is to submit a response to the above request next month.

Wednesday’s filing confirms earlier reports that prosecutors were considering getting Google to spin off Chrome, which controls about 61% of the U.S. browser market. According to to the StatCounter web traffic service.

This article was originally published on : techcrunch.com
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Snowflake acquires data management company Datavolo

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The Snowflake Inc logo, which represents the American cloud computing-based data company that offers cloud-based storage and analytics services, is being displayed on their pavilion at the Mobile World Congress 2024 in Barcelona, Spain, on February 28, 2024.

Cloud giant Snowflake has agreed to take over Datavoloa company managing the data pipeline, for an undisclosed amount.

Snowflake announced the deal on Wednesday after the market bell closed, while reporting its third-quarter 2025 earnings. The purchase has not yet closed and is subject to customary closing conditions, Snowflake noted wa release.

Joseph Witt and Luke Roquet, who met while working together at Hortonworks, founded Datavolo in 2023. Witt was previously a vp at Cloudera, and Roquet was Cloudera’s chief marketing officer and, before that, director of business development at AWS.

Datavolo uses Apache NiFi, an open source data processing project developed by the NSA, to power a platform to automate data flow between disparate enterprise data sources. Data “processors” extract, cleanse, transform and enrich data, including for generative use of artificial intelligence.

With Datavolo having raised $21 million in enterprise capital from investors including Citi Ventures and General Catalyst prior to the acquisition, Snowflake CEO Sridhar Ramaswamy envisions creating more comprehensive data pipelines for Snowflake customers. For example, he says Datavolo can enable users to interchange single-use data connectors with flexible pipelines that allow them to maneuver data from cloud and on-premises sources to Snowflake’s data cloud.

“By bringing Datavolo to Snowflake, we are increasing the amount of data captured by Snowflake over the lifecycle, providing our customers with both simplicity and cost savings, without sacrificing data extensibility,” Ramaswamy said in a press release. “We are thrilled to have the Datavolo team join Snowflake as we accelerate the best platform for enterprise data – unstructured and structured, batch and streaming – and committed to the success of the open source community.”

Witt says Snowflake will support and help manage the Apache NiFi project after the acquisition closes. “Data engineering at scale can be extremely expensive and complex, and our goal has always been to simplify our customers’ experiences so they can realize value faster,” he added within the press release. “By joining forces with Snowflake, we can deliver the massive scale and radical simplicity of the Snowflake platform to our customers, ultimately unlocking data engineering for more users.”

Thanks partly to artificial intelligence, demand for data management technologies has increased. Fortune’s business insights estimates that the worldwide enterprise data management market could possibly be price $224.87 billion by 2032.

However, data management has been a challenge for enterprises long before the substitute intelligence boom. According to in a 2022 survey by Great Hopetions, a data quality platform, 91% of organizations said data quality issues impact their performance.

Against this backdrop, it isn’t surprising that firms like Datavolo are gaining prominence.

Today was a giant day for Snowflake who reported better-than-expected earnings sent the company’s shares up 19%. In addition to the acquisition of Snowflake, the company announced a multi-year partnership with Anthropic to integrate the startup’s AI models into Snowflake’s Cortex AI, Snowflake Intelligence and Cortex Analyst products.

This article was originally published on : techcrunch.com
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