Truecaller founders step down as spam blocker gains momentum

The co-founders of Swedish caller ID app Truecaller are stepping back from day-to-day operations, ending an era for considered one of Sweden’s most successful consumer technology corporations as it pursues a goal of 1 billion users.

Alan Mamedi and Nami Zarringhalam, who co-founded Truecaller in 2009 and are pictured above, will hand over their responsibilities to Rishit Jhunjhunwale, the corporate’s chief product officer and head of its key India division, in January. Both founders will remain strategic advisors and board members.

The succession comes as Truecaller, which operates the eponymous call and spam blocking app, finds its feet after a difficult period, with third-quarter revenue rising 15% to SKr457.3 million ($42.3 million). More importantly, promoting revenues – which had been a cause for concern – rose 8% after several quarters of decline.

“We are approaching half a billion users and I am confident that we can reach one billion users within a few years,” Mamedi said in his last quarterly statement as CEO. “We are one of the few companies in the world whose product has managed to attract hundreds of millions of people. This is how we put Sweden on the world map. This achievement is something that my co-founder Nami and I are incredibly proud of.”

Jhunjhunwala, who joined the corporate in 2015 and holds Swedish citizenship despite his Indian roots, inherits an organization that’s finding its feet after a difficult post-IPO period. Truecaller, which went public in October 2021, dominates caller identification in emerging markets but in addition faces recent challenges in developed economies, particularly on Apple’s iPhone platform.

The group plans to launch what executives call the “biggest product improvement ever” for iOS this quarter, which can match some Android features. Although iPhone users make up just 7% of Truecaller’s base, they generate 40% of subscription revenue – a difference that highlights each future challenges and opportunities.

“I have been working closely with Alan and Nami since 2015 and I know this is a big challenge,” said Jhunjhunwala, who oversaw product development and the corporate’s two largest revenue streams.

The move comes as Truecaller shares have rallied greater than 70% from March lows, with JPMorgan analysts noting that recent market entries and emerging revenue streams could further boost growth.

However, challenges remain. The company is undergoing regulatory scrutiny in India, where it generates greater than 70% of its revenues. Recent reports suggest that Airtel’s recent spam blocking tool could threaten its dominance, although early reviews favor Truecaller’s offering.

The founders’ departure was announced alongside accelerated third-quarter results, which showed promising growth in strategic markets such as Colombia and Nigeria, where user numbers increased by 40% year-over-year. Subscription revenue within the U.S. grew greater than 60% as the corporate focused on converting users into paying customers.

“We have a fantastic management team in whom we have the utmost confidence,” Mamedi and Zarringhalam said in a joint statement. “With these elements, we are confident that the company is well-positioned for future success.”